Software Support

The Licensed Software Office does not support any of the software packages it distributes. We will do our best to help with installation and activation issues. Some software vendors will provide additional support, while others will not provide any. See the Vendor and Support section of the software title for detailed information.

Frequently asked questions for software distributed by the Licensed Software Office:

Windows 32-bit or 64-bit?

Some software will only run on Windows 32-bit or 64-bit. To find out if your computer is running 32-bit or 64-bit Windows follow this link: How to determine whether a computer is running a 32-bit version or 64-bit version of the Windows operating system

Apple Mac 32-bit or 64-bit?

To find out if your computer is capable of running 32-bit or 64-bit: How to tell if your Intel-based Mac has a 32-bit or 64-bit processor.
If purchasing Windows to install on your Mac, you will want to determine if you workstation is capable of running it. See Boot Camp: Windows 7 installation frequently asked questions.

UTORvpn Connectivity to software.utoronto.ca

To test whether you are connected to UTORvpn navigate to www.whatismyip.org and check that your IP Address begins with 142.150.248. If you continue to have issues accessing https://software.utoronto.ca and your IP address begins with 142.150.248 please email us so that we can investigate the issue with our hosting provider. Please include the IP address and time that you tried connecting to https://software.utoronto.ca. For help installing UTORvpn please contact the Information Commons Help Desk.