UTORschedule: Service Definition
NEW!
The
CorporateTime client software, now called the Oracle Calendar Desktop client software
has been upgraded from version 9.04 to version 10.1.2.3 for Windows
2K, XP and Macintosh OSX.
Service
Description
UTORschedule
is the University's first institution-wide electronic calendaring
management system. This service will allow faculty and staff at the
University to maintain their own personal electronic appointment calendars.
Account
Administration
A UTORid is prerequisite
to opening a UTORschedule account. To obtain a UTORid, go to http://www.utorid.utoronto.ca.
Once you have
a UTORid, please visit the UTORschedule
Account Activation page to request your account. That request
should be processed and your UTORschedule account ready for use
the following day.
User Support:
Roles and Responsibilities
- Departmental Oracle Calendar
Co-ordinators
Oracle Calendar Co-ordinators act as
first point of contact for all Oracle Calendar users in a
given department. Please refer to the Oracle Calendar
Co-ordinators list for the appropriate contact in your department.
- Departmental LAN Administrators
Support for Oracle Calendar
(including Palm Pilot) users by departmental LAN Administrators
is at the discretion of the department and should be sought at
that level. The LAN Administrator may be designated to provide
second-level support to their Oracle Calendar Co-ordinator and individuals
in a given department.
- Scotiabank Information Commons
The Scotiabank Information
Commons provides training
sessions to Oracle Calendar Co-ordinators and individuals using Oracle Calendar.
Individuals seeking support following training will be referred
back to their Departmental Oracle Calendar Co-ordinator for help.
- Network Services Group
The Network Services Group
is the technical group responsible for the UTORschedule service
implementation and Oracle Calendar server administration.
User
Support: Training
Oracle Calendar
training is available through the Scotia Bank Information Commons.
All faculty and staff wishing to use the UTORschedule service are
encouraged to attend. Session reservations can be made through Lisette
Henrich, Oracle Calendar Trainer by phone: 978-2774 or by email: <lisette.henrich@utoronto.ca>.
Once training
is completed, faculty and staff may consult with and seek support
from their departmental Oracle Calendar co-ordinators. To find
your Oracle Calendar co-ordinator, please review this list.
User Support:
Documentation
Oracle
Calendar User Guide (pdf file)
User
Support: Backup and Restores
Customers are
reponsible for the care of their data. Backing up UTORschedule data
on a regular basis is recommended.
User Support:
Palm Pilots
Please
Note:
Our license now covers Oracle Calendar Sync for Palm however there
are no designated central resources to support Palm Pilots. The
Scotiabank Information Commons cannot provide assistance. Support
of Palm Pilots must be provided at the department level --
please contact your department's designated CorporateSync person
or Departmental
Oracle Calendar Co-ordinator. Departmental Oracle Calendar
representatives must contact Alex Nishri at 416-978-7109 for more
information before downloading Oracle
Sync.
Limitations
Attachments larger than 100K
will be rejected by the system - small agenda documents will be
accepted; larger documents should be distributed through alternate
means.
Scheduled
Maintenance Outages
The UTORschedule service will
be unavailable nightly between 2:30am and 6:00am, and on the second
Saturday of each month between 12:01am and 10:00am.
Other
Resources
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