The objective of this report is to present a potential architecture for an institutional electronic mail service at the University of Toronto. Its scope is to consider the design, in vendor independent terms, of a electronic mail service that potentially could be expanded to address the needs and size of the University community, in each of the administrative, library, instructional and research domains. While the technical and administrative subsystems that are perceived to be necessary for the success of the electronic mail service will be identified, it is beyond the scope of this report to consider the organizational, personnel or resource implications necessary to provision such a service.
Chapter 
begins by presenting
a brief outline of the project history,
and the motivation for this report series.
To establish terminology,
a common model for network services is proposed.
This common model is required to provide a context
for later discussions
on what constitutes and institutional network service.
Chapter presents the overall objectives of the service
and the design of the service
from a system perspective.
This includes the client-oriented service mission, goals and value,
as well as the substantive technical architecture goals
for the system necessary to deliver the service.
Chapter presents
an overall statement of what the institutional electronic mail
service is intended to deliver to the client
and what the client interface is intended to look like.
Chapter and chapter
present the specific technical and administrative
components and functions
necessary to service
the large and diverse University environment
with a successful strategic institutional electronic mail service.
Finally, chapter outlines some of the expectations
a production institutional electronic mail service
will have of the vendors
involved in provisioning service components.