Contents

• Introduction
  • Report Overview
  • Project History
  • A Model for Network Services
    • Toward a Common Meaning
    • Service Infrastructure
    • Deliverables and Providers
• Objectives
  • Service
    • Mission
    • Goals
    • Value
    • Potential Client Base
  • Architecture
    • Coherence
    • Transparency
    • Heterogeneity
    • Scaling
    • Aggregation
    • Performance
      • Reliability
      • Delivery Times
    • Ubiquity
    • Interoperability
      • Infrastructure Interoperability
      • Existing Mail Interoperability
      • Application Interoperability
      • Evolutionary Interoperability
    • Support
• Service Definition
  • Architectural Model
    • Objectives
    • Components
    • Component Relationships
  • Deliverables
• Technical Infrastructure
  • Service Agents
  • Electronic Mail Service System
  • Network Infrastructure
• Administrative Infrastructure
  • Provisioning
    • Publicity
    • Delivery
    • Registration
    • Training
    • Development
  • Maintenance
    • Tracking
    • Billing
    • Client Upgrades
    • Configuration Support
    • Hardware Support
  • Operations
• Vendor Interface
• References
• About this document ...

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