Deliverables

As was discussed in section , there exists a single service provider supplying institutional electronic mail service to two types of clients: the local electronic mail administrator, representing an administrative aggregation of subscribing clients, and the subscribing clients themselves.

The service provider will deliver to the local electronic mail administrator:

1. An administrative service agent coherent with the supported platform type in use by the administrator.
2. Configuration information and explicit configuration instructions for the administrative service agent.
3. Activation of the administrative service agent with the supporting technical infrastructure.
4. An unconfigured electronic mail service agent, coherent with the supported platform types in use by the clients the administrator represents.
5. An unconfigured directory service agent, coherent with the supported platform types in use by the clients the administrator represents.
6. Software necessary to access the network point of presence.
7. Class-based, hands-on training on the use and configuration of:
   • the administrative service agent
   • the electronic mail service agent
   • the directory service agent
   • the supporting network access software
   Training for the administrative service agent will enable the local electronic mail administrator to perform the day-to-day administration tasks (ie. subscribing, registering, configuring, maintaining, and training), related to the administration of the institutional electronic mail service on behalf of their affiliated clients. Training on the other service agents and software will enable the local electronic mail administrator to operate, configure, train and provide direct client support.
8. Software tools to automate the configuration process where possible.
9. Primary training documentation, such as an electronic copy of the service agent manuals.
10. Secondary training material, such as tutorials, online help files, videos, reference guides, and electronic bulletins regarding frequently asked administrator questions, or other relevant, topical discussions of ongoing administration issues.
11. A service provider contact point (both electronic and voice) for all technical, administrative and operational problems relating to the institutional electronic mail service.
12. Electronic bulletins regarding anticipated service outages, performance, and maintenance.
13. Electronic distribution of upgrades to the service agents, as required.
14. Billing statements for chargeable services, on a regular schedule.
15. A network point of presence for the affiliated client group.

The service provider will deliver to the client:

1. Promotional material to advertise the existence of the service, and initial contact information for acquiring further service information.
2. Initial service information of a general nature, including service descriptions, deliverables, performance characteristics, supported platforms, etc.
3. Contact information for the appropriate local electronic mail administrator, including initial service subscription information.
4. The technical infrastructure, as detailed in chapter , necessary to enable the correct operation of the electronic mail and directory service agents, as provided and configured by the local electronic mail administrator.

The local electronic mail administrator will deliver to the client:

1. A configured electronic mail service agent coherent with the supported platform type in use by the client.
2. A configured directory service agent coherent with the supported platform type in use by the client.
3. Configured network access software for the supported platform type.
4. Registration of the service agents, client computer, mailbox and client directory information via the administrative service agent.
5. Manuals, either electronic or hardcopy, that describe the use of the provided service agents.
6. Electronic bulletins regarding anticipated service outages, performance, and maintenance.