Value

The value of the service to clients is understood to be dependent on the University domain. Electronic mail is valuable to the client in so far as it facilitates existing activities and processes of the client. Examples of these activities and processes include:

• exchange of memoranda between administrators
• collaboration on a research paper
• group discussions in instructional courses
• interlibrary loan requests between libraries

Thus, the institutional electronic mail service will need to be designed to ensure that the service and support address the customer's needs within their respective domain.