The local electronic mail administrator will, from time to time, require support on several issues, including client and administrative service agent configuration. A single, well publicized, point of contact to resolve electronic mail administrator questions should be provided. Additional support, such as a ``Frequently Asked Questions'' electronic publication, and a regular electronic mailing dealing with topical administration issues, are potential methods that could be used to reduce the support load, and increase the skill level of the local electronic mail administrators, in addition to their use of the primary training and documentation materials.