Once the service is known to exist, potential clients must be able to acquire it using a clear and simple process. Publicity is required in order to educate the University population that the service exists. A single point of contact is very helpful in ensuring that the process remains simple. Additionally, a single ``one stop shopping'' location should be available to pick up software, process any necessary documents, receive initial documentation, and make the connection between the acquisition of the service, and the local electronic mail administrator. The local electronic mail administrator, once established, could be the one stop shopping source for any new group members, thereby distributing the delivery function load.