|
Over
Quota on the UTORmail System: Common
Problems
Q. I'm
confused! I only
have a few messages in my INBOX yet the UTORmail
system is telling me that I am over the 100MB quota.
How can this be?
A. If you
haven't already done so, please go to
UTORid
Management, click on "get
information", and select the option for your
UTORmail account to see a detailed breakdown of
disk usage. This will give you a better idea about
where the quota limit was exceeded and help you to
choose an appropriate remedy. Here are a few
possibilities:
- Battling
Invisible Message Buildup
You are using
email software that has a "Leave
Mail on Server" switch turned
ON. The ON switch causes "invisible message
buildup" - for each message you have received,
an "invisible" copy of that message is left at
the UTORmail postoffice. Over time, these copies
start to take up space and throw your INBOX over
quota. For specific instruction on how
to manage "invisible message
buildup": Netscape
Messenger | Outlook
Express | Eudora
Lite for
Macintosh
- Taking out the
Trash
The Trash has not been emptied in a very long
time, causing message buildup. For specific instruction on how
to "take out the Trash": Netscape
Messenger | Outlook
Express
- Not the INBOX
Afterall
Your UTORmail INBOX may be under quota but any
remote folders you keep at the UTORmail
postoffice may be quite large. For example, a
Sentmail folder that has built up over time.
Check all remote folders.
- Total
Frustration!! - None of the Above
Please contact
the Information Commons Help Desk - the email
address is <help.desk@utoronto.ca>
and the phone number is 978-HELP!
|
