Troubleshooter Q&A

I used to just plug in and it worked (without laptop configuration).
Now it doesn't and they say I have to configure.
What happened?


At some locations technicians may have over-ridden the log-in procedure so the TSJr is 'open' and does not require configuration. This is irregular - you should expect to have to configure, as that is the standard set-up.

Also, some early TSJr's needed to be left 'open' (no configure log-in required) while the network was being set-up. Those units are now being updated so configuration is required.

Our apologies for the confusion!
The best policy is to be prepared for the TSJr requiring configuration and you will always be ready to go.

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